Shop policies

PAYMENT

All items are listed in Pounds Sterling.
We accept payment via PayPal or debit/credit card.

PRIVACY POLICY

We respect your privacy and will not sell or distribute your name, email or shipping address. Read our full policy here.

PRODUCTION TIME

All items, unless specified in the listing, are MADE TO ORDER. Please allow between 10-14 working days for production PLUS shipping time to your country.

SHIPPING

UK deliveries - Our standard shipping is via Royal Mail 1st class and takes between 1-3 days to arrive. We also offer a Recorded 1st class option which is a tracked service plus Next Day Special delivery which guarantees delivery before 1pm the next working day.

International deliveries - International orders are sent via Standard Airmail, this is an UNTRACKED service. A tracked service is available at extra cost, please enquire if you would like tracked airmail. Orders can take between 5-30 days to arrive to your designated country.

Customs - Maybe Mabel is not responsible for any customs charges your country may incur. Each country has different rules for import and custom fees so we advise you to check the rules of your country with regards to any additional costs you might be asked to pay.

RETURNS & EXCHANGES

At Maybe Mabel we want you to be 100% satisfied with your product. If for any reason you are not happy please contact us within 5 days of receiving your order so we can work on a solution. If a decision is made to return an item it must be sent back in it's original condition and repackaged carefully using the original packaging. It must show no signs of use, wear or manipulation and be in a re-saleable condition. Once received we will refund the full cost of the item excluding shipping fees using the original payment method.

It is advisable for you to obtain a proof of posting when returning items, as they remain your ownership and responsibility until we have received them, and acknowledged receipt.

In the event that the goods are not in re-saleable condition, we reserve the right not to provide a refund and you will be responsible for the cost of such goods being returned to you, within 28 days of our notification.

SALE ITEMS & CUSTOMISED PRODUCTS ARE NON-REFUNDABLE OR RETURNABLE

Colour, firmness and surface appearance of the products may vary because leather is a natural material, therefore these are not considered defects. We do not accept any of the above as claims.

WE DO OUR BEST to photograph the work but please keep in mind that the image colour may appear differently according to your computer screen.

RETURN ADDRESS

Maybe Mabel, Third Floor, 302, Deben House, 1-5 Lawrence Hill, Bristol, BS5 0BY

PRODUCT CARE

The recycled leather we use in our products is a stain resistant, highly durable and fade resistant fabric. Like genuine leather it can crease (you may find creases in the leather due to the product being folded during shipping) but this is easily fixed by placing a cloth or towel over the creased area and gently ironing over it. Alternatively you can iron the bag from the inside out, using the lining material to protect the leather.

The recycled leather is strong and cleanable and has all the best characteristics of leather without the negative environmental impact of producing leather. If for any reason you need to clean the leather or cotton areas of your product simply wipe down with a damp soft cloth (like microfiber) then allow the product to dry. You can use some very diluted baby wash. Never apply cleaning agent directly to the product. For tougher stains you can try some very diluted alcohol. Make sure never to apply directly on the product and use a soft cloth to apply. Test on an inconspicuous area of the product first.

Marks on the fabric parts of the bag can be washed carefully  using soap and water

If you have any other questions about our policies please email us.